FAQ

FREQUENTLY ASKED QUESTIONS 🐾

❓ How long does shipping take?
We deliver worldwide in 8-25 business days 
depending on your location. US orders arrive 
in 8-15 days.

❓ Is shipping really free?
Yes! We offer free shipping on all orders 
with no minimum purchase required.

❓ How do I track my order?
Once shipped, you'll receive a tracking number 
by email. Use it on our tracking page or 
at 17track.net

❓ What if my item arrives damaged?
Contact us at support@pawmart.com with a photo 
and we'll send a replacement or full refund 
within 24 hours.

❓ Can I return my order?
Yes! We accept returns within 30 days of 
delivery. See our Return Policy for details.

❓ What payment methods do you accept?
We accept all major credit cards and PayPal.

❓ Is my payment information secure?
Yes! Our store uses SSL encryption and we 
never store your payment details.

❓ How do I contact customer support?
Email us at support@pawmart.com
We respond within 24 hours, 7 days a week.